We want you to love what you ordered, but if it's not quite right, you're covered. Returns are accepted up to 30 days after your package arrives. Refunds go back to your original payment method and usually show up within 5-10 business days of us receiving your return.

Got a defective item or the wrong size by mistake on our end? Skip the return process entirely, just email contact@shopvixora.com with a photo and your order number, and we'll ship out a correction at no cost to you.

Orders are processed within 1-2 business days before they ship. From there, delivery typically takes 8-12 business days depending on your location. Once it ships, you'll get a confirmation email so you know it's on its way to you.

You can reach our team anytime by emailing contact@shopvixora.com, we usually respond within 24 hours on business days.